5 minute install
SitePanel3 is extremely easy to install, very little configuration is required so you can have your new help desk system up and running in as little as 5 minutes. The system only makes use of common server software and PHP modules to ensure correct operation on any web server configuration.

Powerful configuration options
SitePanel3's configuraton system allows you to easily make changes to the way the entire system works, all the way from how email is sent (SMTP and mail() options available) to creating custom fields and departments; with SitePanel3 you are in complete control of your help desk. You can even customise the user interface and define email templates - complete with custom variables - for each ticket department.

Intuitive user interface
SitePanel3 features an extremely attractive user-friendly interface, ensuring that your employees can adapt to the system quickly without any need for additional training. Providing your clients with an attractive, clean and logical user interface inspires confidence in your company and makes information and solutions easier to find.

Proprietory templating system
With SitePanel3's proprietory templating system you can fully customise your end-user's interface allowing you to personalise the system with your company's own branding and colour scheme. The templating system is extremely easy to use but at the same time provides many advanced options and functions.

Unlimited GUI sets
GUI sets allow you to specify an unlimited number of individual end-user GUIs for your customers to access. This is useful for companies which have a number of different brands or products which they would like to present a separate end-user GUI for.

Advanced integrated knowledge base
An advanced integrated knowledge base provides your clients with a quick reference allowing them to resolve simple problems themselves, thus decreasing your work load. The SitePanel3 knowledge base features unlimited tiering, full-text boolean searches (mySQL database only), a user comments and post rating system - complete with full moderation options - and even allows you to attach important files to your posts. SitePanel3 will even suggest solutions to a clients problem from the knolwedge base when they are creating a new support request.

Powerful ticketing system
Tickets provide a simple solution to a very common problem: how can you consolidate all of your company's support requests into a single managable source that all of your support staff can have access to? SitePanel3's advanced ticketing system provides all of this and much more including support for unlimited staff, departments and custom field options. SitePanel3 allows you to configure exactly which tickets your staff should have access to, providing a high level of control over your entire support operation.

Email piping and IMAP/POP3 parsing
SitePanel3 can acquire tickets from a vast number of different sources such as POP3 and IMAP accounts or via an email piping system. This provides a completely seamless support experience for your clients as they can simply use thier own email clients to resolve tickets or they can choose to use the web-based user interface. The sophisticated parsing engine is completely customisable and can deal with attachments, HTML mail and even filters out SPAM.

Comprehensive API and TicketCheck application
SitePanel3 also includes a comprehensive API allowing you to quickly and effortlessly integrate the system into your existing web site. Want to dynamically include any announcements made in SitePanel on your web site's front page? With the SP3 API you can, and it only requires 6 lines of code!
Also included with SitePanel3 is our new TicketCheck2 desktop application allowing you to keep track of your support centre without having to even have a web browser open. Written in Java, TicketCheck2 will run on any modern operating system and, like SitePanel3 itself, has been written in as efficient a manner as possible so it won't bog your system down.


If you want to try these features (and many more) out yourself then please feel free to try out our online demo. If you'd like to try out these features on your own web server then you can download our 14 day free trial.